Porter

Company Description

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.

Job Description

• The Porter is responsible for providing professional and courteous service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills. 

• Responsible for maintaining the standards of service with guests and coworkers at all times.
• Responsible for delivering and maintaining the Forbes 5-Star level of service.
• Responsible for interacting with our guests.
• Responsible for greeting and assisting guests in a timely manner.
• Responsible for escorting/delivering luggage up to the guest room.
• Ensures the standards of cleanliness and appearance for all areas.
• Works with safety as a priority, and follows department and company safety standards.
• Knows and adheres to company and department policies and procedures, embraces company and department culture and takes pride in the resort and amenities.
• Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution oriented, stays on task and promotes teamwork.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.

Qualifications

• • High School Diploma

  • Passionate about hospitality

  • Positive learning attitude 

  • Good communication skills

  • Good level of English

Additional Information