Destination Experience & Event Coordinator
Oyster Yachts Limited
Full-time
On-site
Southampton, United Kingdom
Purpose of Role
To develop and deliver high-quality destination
experiences for participants of the Oyster World Rally and other Oyster events.
The role is responsible for coordinating onshore activities and excursions that
enhance the overall Oyster experience, whilst also working with the rally and
event team to deliver a successful and enjoyable overall experience for
participants.
Key Job Responsibilities
- Liaise,
coordinate, market and sell curated, culturally-rich destination experiences
for participants of the Oyster World Rally and other related events.
- Vet
and liaise with external providers, ensuring delivery standards, safety, and
client expectations are met.
- Act
as the primary contact for participants regarding shore-based experiences,
responding to queries and managing bookings through the customer relationship
management system (HubSpot).
- Provide
timely, clear pre-arrival information to participants, including activity
briefs, logistical details, and destination insights.
- Align
all shore-based experiences with the master rally / event schedule and ensure
cohesive planning with the wider events and logistics team.
- Travel
in advance of the fleet when required to prepare and manage experience delivery
on the ground.
- Collaborate
with internal teams to support experience planning for Explorers Club,
Bluewater Academy, events and Regattas.
- Maintain
accurate records of bookings, client preferences, and feedback to support
continuous improvement and reporting.
- Represent
Oyster to local tourism authorities, marinas, and vendors, maintaining strong
and professional relationships.
- Build
an Oyster Destination Experience guide, to sit alongside our existing World
Rally Guide.
Requirements
Knowledge
- Understanding
of international travel coordination and experience delivery, particularly in a
luxury or premium context
- Knowledge
of client service standards and expectations for high-value clientele
- Familiarity
with CRM platforms, ideally HubSpot
Skills
- Strong
organisational and planning skills, with the ability to manage multiple
projects and deadlines
- Clear,
professional communication skills, both written and verbal
- Confidence
in liaising with third-party vendors and clients across different cultures and
time zones
- Proficient
in digital tools such as Microsoft Office, Google Workspace, and project
tracking platforms
Experience
- Experience
in event coordination, destination management, or travel planning
- Previous
client-facing role, ideally within a luxury, travel, or marine-based industry
- Experience
working independently in remote or international environments is beneficial
Qualifications
- No specific formal qualifications required,
but relevant certifications in travel, tourism, or event management would be
advantageous
Personal Characteristics
- Personable,
diplomatic, and customer-service oriented
- Flexible
and calm under pressure, with the ability to adapt to changing plans and
environments
- Self-motivated
and comfortable working independently or as part of a remote team
- Committed
to delivering exceptional quality and participant satisfaction
Other Requirements
- Willingness and ability to travel internationally for
extended periods (up to 6 weeks at a time
- Must be comfortable working overseas and across time zone
- Full UK driving licence is preferred
Benefits
- 25 days annual leave p/year
- Employer Pension contribution
- 0800 - 1630 - 5 days
- Death in service
- Cycle to Work scheme
- TELUS Assistance Programme
- Sick pay scheme